Service Level Agreement
Last updated: March 29, 2026
1. Uptime Commitment
Browser7 commits to a monthly uptime of at least 99.9% for the Browser7 API, measured independently in each API region. This Service Level Agreement ("SLA") applies to all accounts that have deposited paid account balance at any time.
2. Definitions
2.1 Monthly Uptime Percentage
Monthly Uptime Percentage is calculated per API region as:
((Total Minutes in Month - Downtime Minutes) / Total Minutes in Month) x 100
2.2 Downtime
"Downtime" means a period of three (3) or more consecutive minutes during which the Browser7 API in a given region returns server errors (HTTP 5xx responses) or is unreachable, as measured by Browser7's external monitoring. Current uptime and incident history are published at status.browser7.com. Isolated errors lasting fewer than three consecutive minutes are not counted as Downtime.
3. Service Balance
If the Monthly Uptime Percentage for any API region falls below 99.9% in a calendar month, you are eligible to receive free account balance as set out in the table below. The amount is calculated as a percentage of the paid account balance you consumed in that region during the affected calendar month.
| Monthly Uptime Percentage | Free Account Balance |
|---|---|
| 99.0% to less than 99.9% | 10% of that month's usage |
| 95.0% to less than 99.0% | 25% of that month's usage |
| Below 95.0% | 50% of that month's usage |
"That month's usage" means the total paid account balance consumed by your account in the affected API region during the calendar month in which the Downtime occurred. Free or bonus account balance consumed during the same period is not included in the calculation.
The maximum service balance you may receive for any single calendar month is capped at 50% of that month's usage across all regions. Service balance is added to your account as free account balance and is subject to the same terms as bonus credit set out in Section 5.5 of our Terms of Service - it has no cash value, is non-transferable, and cannot be refunded.
4. How to Request Service Balance
To receive service balance, you must submit a request to support@browser7.com within thirty (30) days of the end of the calendar month in which the Downtime occurred. Your request should include your account email address and the affected month. We will verify the claim against our monitoring data and, if eligible, apply the free account balance to your account within fourteen (14) business days.
5. Exclusions
This SLA does not apply to any unavailability caused by:
- Scheduled maintenance, provided we give at least 48 hours' advance notice via email or the Browser7 dashboard
- Force majeure events as described in Section 12 of our Terms of Service
- Your own actions, equipment, software, or network connectivity
- Suspension or termination of your account in accordance with our Terms of Service
- Features or services explicitly labelled as beta, preview, or experimental
- DNS propagation delays or issues with third-party DNS resolvers outside our control
6. Sole Remedy
The service balance described in this SLA is your sole and exclusive remedy for any failure by Browser7 to meet the uptime commitment. This SLA does not modify or override the limitation of liability set out in Section 9 of our Terms of Service.
7. Changes to This SLA
We may update this SLA from time to time. Any changes that reduce our uptime commitment or the service balance percentages will not take effect until at least 30 days after we notify you via email. Changes that improve the SLA in your favour take effect immediately upon publication.
8. Contact
For questions about this SLA, please contact us at support@browser7.com.